Audio Training for Agents

TCG DATAE — Audio Lounge

Internal Training

Audio Lounge

Real call recordings + probate playlist. Coach agents on tone, compliance, next steps, and probate basics.

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Audios

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Probate videos

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Quiz questions

Navigate TRAIN

Tip: Notes should cover: who, what, outcome, and next step.

Audio Library MP3

Click to jump to a training card.

More recordings Signings

The audios here are a hand-picked set for coaching. Every call the team makes is recorded and filed against its own case in the Signings panel.

Open the case in Signings and look for its recordings. That is where to go when you need to hear what was said on a specific case, rather than a training example.

Coaching Rules Safe

Always say

We're a private law office / legal-support team (not the State).
No payments or sensitive info required on the first call.
We can send a representative to review documents in person.
Encourage verification (website, office number, bar info).

Never say

"We are calling from the Department."
"Guaranteed release date."
"We need your SSN right now."

Office Contact Info

Main Line 1-888-815-7782 · 1-866-496-4477

Email [email protected]

Real Call Recordings

Training Audios

Listen, review the coaching points, then take the quiz for each audio.

7 audios

Questions? [email protected] · +1 (866) 496-4477

TCG DATAE · Audio Lounge · Internal Use Only